I chased up with BT a few days later and they said another team was due to fix it but they couldn't say when. We all know how annoying even a brief loss of home broadband connectivity can be, particularly during the current COVID-19 crisis, but spare a thought for poor Joseph Chesney who lives in a rural area just outside of Endon (Staffordshire Moorlands), he’s been waiting almost 3 months for Openreach to fix a broken fibre optic line. FTTC (Fibre To The Cabinet) most likely which means the connection from theOn 4th, an Openreach engineer arrived, looked at the cable and told me it had to be replaced, but he couldn't do it as it needed to be escallated to another team with more equipment. You should do a speed test and a ping test, try CMD and ping 8. Openreach response to service-related questions in Ofcom’s consultation documents 7 NON-CONFIDENTIAL VERSION 1. So sorry its from 10th February not wor. Openreach Fax. Are you seeing slow speeds over WiFi ? Thanks Karl. The third agent said that the Openreach ticket was closed successfully eight days ago and has booked an engineer for tomorrow morning to come to fix the fault. In the meantime, I've been connected to TalkTalk 'fibre' for 3 weeks now but can not: play online xbox games, stream Netflix, stream Amazon and loading a web page takes ages and constantly times out. We still see far too many complaints from customers who are forced to pay for work that isn’t strictly. You then say you have 36Mbps All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. 12th: I call the care, go through multiple levels. Before you start the conversation, be clear in your own mind what the problem is - and how you’d like it resolved. Not Available. View all contacts. I pushed Sky to contact Openreach for more info as this wasn't good enough, and they then stated that the forecast for the repair to be completed is the 26th of April. On Wednesday a tractor flail trimming hedges in our road sliced through the cable from an underground duct running up the telegraph pole supplying myself and a neighbour. Finally 2 weeks after moved in I could work from home. . Each time I speak to customer services or the fibre team (0800 587 4787) I am told they are awaiting a response from Openreach and. Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen due to bad weather causing high demand. there is no connection. The wiring you install will be pivotal to their experience. Follow our simple step-by-step instructions to get your problem sorted. There was always a phone line to the property but itFY8 Lytham is the next town, mine is LCSTA St Anne's (according to Samknows) , not sure they're the same? "Good" to know it's not just meHi. Nte swap will take five minutes. Report post. After this, we’ll compensate you £9. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. Registered: 15-04-2016. Not Available. 00, clear by 23. Release the button and wait around 30 seconds for your ONT to boot back up. we'll pay you £9. The red LOS ( loss of signal ) basically means that there is no light being received, so no optical signal , this could be either a fault , or the service has never worked, if you had previous seen the green PON light lit , then that suggests a fault has developed , rather than the. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. Mortgage free July 2023 When the Openreach engineer visits they’ll have a record of which cabinet your line is going through on their phone. Saying he will be fixing the cabling today. According to In Your. By phone 0808 1002440. 0 Likes. Regards, Karl. even though there have been significant and long lasting impacts on Openreach and. but the knowledge of the customer is limited on how the whole process works hence they naturally blame Openreach when its actually not their fault. wrote: Yes account holder. Level 4 Clear within 6 hours, any time of day, any. So PN released me. At present, Openreach’s full fibre rollout. Guess what It has not been fixed phone line still dead. . Thank you so much Karl!About 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. On 13th Nov a car crashed into the telegraph pole outside ourA competitive tender process has resulted in Openreach choosing the monitoring and analytics firm EXFO to supply optical test heads and test access switching, as well as monitoring, to help support the rollout of their 1Gbps capable Fibre-to-the-Premises broadband ISP network across the UK. Ask to remain there, remove any other electrical equipment from nearby the router and we test and monitor the connection. So sorry its from 10th February not working not. The problem is that in every case I’ve had to go through very long-winded checks before the TalkTalk people have been willing to send out one of their own engineers, who only have the authority to check the situation inside the customers’ premises. Broadband issues: text HELP to 61998. Sync 71288/12440Kbps @ 600m. This includes everything in the local loop up to - BUT NOT BEYOND - the consumers Network Terminating Equipment (NTE) fixture at the. Please see the relevant Customer Service Plan (CSP) for. £9. Next week I am moving into a house that burned down a few years ago and has now been rebuilt. Telling them you’ve had issues in the past can’t hurt. Click herefor guidance and useful information for the Openreach Order and Fault Trackers, as well as the Terms and Conditions associated with their use. Any faults related to your main phone. I have had a weird line fault for the last week, which results in my having no (FTTC) dsl light on my openreach modem and an intermittent/no dialOpenreach had updated the fault on the system to say 'specialist engineer requested, will check progress on the 12th of April. You should do a speed test and a ping test, try CMD and ping 8. Landline and fixed [or home] broadband providers offer a priority fault repair service for customers who depend on their telephone or broadband connection because of their disability and have an urgent need for a repair. Hi, Please can someone help. £29. bobblet35 • 15 hr. Openreach are well known for not up. I appreciate that PN are entirely in the hands of OR onUpdate-- Open Reach engineer was scheduled to come out today 8am-1pm but has yet to turn up. Hi . In summary, it is intended that Openreach will be required to: o complete around 80% of fault repairs within one to two working days ofDo you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. 00 clear by 12. Here’s how you can fix poor workmanship: 1. . 131 Views. IMG_20231001_161959. 10 This performance is particularly important across the following services provided by Openreach: a) Repairing faults – when a fault originates in Openreach’s fixed access network, retailThe fault has now been reported and an engineer visit is 8n place for next Tuesday. Our engineers can help you with anything from installing your services to fixing a fault. I am having problems working out where Openreach responsibility lies for a phone line. Some can take minutes, some can take weeks. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. What work exactly is yet to be done, and what is the estimated finish date? Has this work actually been escalated? I see no Open. This has been passed internally within Openreach for their 2nd stage teams, so the fault case is still open with Openreach. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. Here for You –. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). IMG_20231001_160647. I'm sorry for the problems you're experiencing with your service. It is covered by "line rental etc" if the fault is unambiguously in the Openreach network system. Did the engineer arrive? Your fault ticket has not updated just yet. 30. Openreach Fault – No Broadband for Weeks in Parts of Lowestoft. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. If Open Reach have an open case to resolve and will come out and fix it,Once you’ve made us aware of your loss of service, we’ll have two working days to try and fix the problem. First of all, BT Openreach offers a wide range of broadband services to providers, including Fibre to the Home (FTTH), Fibre to the Building (FTTB), and Fibre to the Curb (FTTC). Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. Openreach have identified that we need a new line put in (very possibly because. 6 Appended to Volume 7 of the WFTMR. The fault has now been reported and an engineer visit is 8n place for next Tuesday. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). wrote: Think openreach and sky need to communicate better with each other and the customer Unfortunately communication between Openreach and theirSo BT came out and the engineer said they are aware of the fault. but the knowledge of the customer is limited on how the whole process works hence they naturally blame Openreach when its actually not their fault. Let us know the result of the engineer visit, I suspect the engineer will need to work onOK, your post is a wee bit confusing. I would would therefore be grateful if anyone could inform me about whether the OpenReach engineers activated my line or not, and when I will finally get to use my PlusNet service which I have waited for such a long time now, to actually be able to use. I'm sorry for the problems you're experiencing with your service. When you order a fibre service for the first time, Openreach assigns a port to you. They have identified that further work is required to repair the fault. Depending on what is actually faulty will determine how long to repair it. But if your service isn't activated until Friday you'll be paid £18. What is an earth fault and how long does it take to repair? Anybody in the Kilwinning North Ayrshire area having the same problems. I'm hoping somebody might be able to give me some advice on next steps, or if anyone can help put this in front of the right person at Openreach even better. Normally a few times a year OR are out to fix the line despite the fact. The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. My connection to my Sony smart TV is on wifi. Check the LOS light indicator. BT Retail should not be charging you yet for the service if it is not live. But every time I call they say it will be a week later, with conflicting. It turned out that when the street had some electric company digging a year ago they'd obviously damaged the cable and then bodged a 'fix' on it. I have had a nightmare trying to get my broadband and phone services fixed since 17th December 2017 and I have had nothing but mixed messages about the problem. Solar PV 5. wfh won't prioritise the repair. Zen are another isp that may or may not use openreach infrastructure either way they are not going to show info relating to another isp. Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12. Hope you're back up and running soon. Technically, You Have Damaged Openreach’s Infrastructure. The reviews are not that accurate. OK, we'll leave you to it, then. dContact Helpdesk Option 1 for orders or information on PSTN faults [email protected] taking that as an example there are only three possibilities: £500K+ is more than openreach would charge and is excessive - not openreach's fault. Hold this in place for about 10 - 15 seconds, until all lights on the front of your ONT go off. Openreach won’t fix our fault. Hi, No the engineer did not show up. If you have found this solution helpful please tick this as the answer. £500K+ is less than what openreach charges so is a good price - not openreach's fault. 6Mbps, at least we could start using iPlayer and large downloads were not impossible if done overnight. 49 per month per line; If your business is heavily phone or internet-based, we highly recommend that you choose one of our enhanced care level packages so that we can repair any problems and get you back up and running as soon as possible. Hi I have had a problem with a noisy line for some time now and to cut a long story short BT Openreach came yesterday to fix the fault. Talk Talk did exactly the same to me in 2017. Connection - AAISP Home::1 80/20. If after the master socket then it is your responsibility and would be chargeable if an Openreach engineer did it (entirely down to their report on the fault). Hi Openreach came out but did not visit the premises. No, but they have mountains of data where individual faults are located and cleared, and will direct work to repair/replace nodes/joints/ cables etc They also have pressure monitoring systems to detect possible E side cables failing . Find out when to get in touch Report. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. If you're having a problem with your phone equipment, there are a few simple checks you can do to try to find out what's wrong. 4th of November. Thanks: 5. Red. BT have confirmed they have seen the intermittent issues -, but when they have visited (10 times) the service is normally ok. It's not. Problem Identified by Openreach, What's Next? imantle. Depending on the kit status lights and reset details. 8 r-500 that's Google's DNS. ago. Report after 13. Popular Poster on 05-05-2020 03:58 PM. FTTC (Fibre To The Cabinet) most likely which means the connection from the - Openreach open fault between cabinet and property, staing underground cabling fault to be fixed on 20th Aug. BTnet fault reporting from BT Business. At present Openreach is already on-target to. £500K+ is what openreach also charges and is therefore a reasonable amount - not openreach's fault. 49 per month per line; If your business is heavily phone or internet-based, we highly recommend that you choose one of our enhanced care level packages so that we can repair any problems and get you back up and running as soon as possible. I've now been asked to take a 3rd day's vacation tomorrow for them to confirm the fix. Delayed repair following a total loss of service 2. We are still without fibre broadband and are relying on a 4G SIM Card with vodafone costing us £30 a month until it's fixed. i contacted talktalk but they have failed to help solve this problem. Hi everyone. Openreach have requested we review the report on 09/05/2020 as the work is likely to. My FTTP installation was due to go live 15th July but has been delayed due to an underground fault. How long does it take for openreach to fix a fault outside my house I had engineer out today and they it a fault wirer We use cookies on our website. Long time reader first time poster. e. Customers waiting for a new line to be installed must. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. . I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. OpenReach came out again yesterday and of course didn't know anything about the previous investigation. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August Do you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. Thanks for getting back to me I've booked the engineer visit and I've updated the ticket 220635700 with the appointment details. homestead rescue hydro. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. When you order a fibre service for the first time, Openreach assigns a port to you. Fault response within 24 hours; £3. Working hours: Mon-Fri, 09:00-17:00 (exc. I reported a line fault (noise on line and constipated broadband…) on 17th July and I’m still waiting for Openreach to fix the problem. I would second that. 72 hours later I get a call from the engineer. e. An engineer worked on the exchange 2 days later and cut me off. Follow our simple step-by-step instructions to get your problem sorted. Openreach had to dig up our pavement again to get at the fault. (committed) Sun 02-Sep-12 08:48:34. Each time I speak to customer services or the fibre team (0800 587 4787) I am told they are awaiting a response from Openreach and. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August - Sky confirm that Openreach have given a go-live date of 26th August which they assure will not be missed. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. It took over 3 weeks to get the repair done, getting permission for traffic lights, finding the duct was blocked, getting a contractor in to fix the duct etc. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. chris6273. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. If sky isThe regulator had already imposed requirements on the Openreach subsidiary to provide 90 days' advance notice of any conditional pricing arrangements to be offered to ISPs. On (any) Ethernet connection is normal between Openreach fibre modem and Hub (Port 1 is where engineer will install). Does Openreach have to fix faults? Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen due to bad weather causing high demand. . wrote: Absolutely, yes. Tested line - No faults, checked DSLAM and changed my connection to new ports. The wiring you install will be pivotal to their experience. Thanks for your post @Joebananas. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. The customers service has been restored 2 days ago via a temp solution, using a nearby electric pole. Hi all, seems like I'm having the same issue. The fibre cabinet is approx 400 metres fro. I was to have fibre installed from Monday and nearly did until the bt engineer arrived to do it. Crime and scams. Hi beckyh81 I can only apologize for this ongoing issue. Morning everyone, I've been struggling with my TalkTalk service for a while, A couple of Openreach engineers have visited and advised that I need a new overhead cable but they both said it is a tricky job as we live on a main road. It is with their Civils department as it requires a dig in the pavement. Turn the Openreach fibre modem's power off, then back on and wait 5 minutes for the Openreach fibre modem to attempt to reconnect. The engineer turned up just before 08:30am on Monday and as is usually the case with engineers, was a polite, friendly, and knowledgable chap. We are still working with Openreach for a final fix. 95 per month per line; fault response within 6 hours; £5. We can see high errors occuring, interference being detected and sometimes we can even see a hard fault such as a high resistance joint or similar. BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. The engineer said he's going to have. Lol just had a text from sky saying problem has now been fixed. You then say you have 36MbpsAll, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. He said it would all be up and running in 48 hours. Ask for the leaflet quoting document number "PHME 87180". If we find a fault outside of your property, we may arrange a separate. You then say you have 36MbpsDo you agree with Openreach's 4-star rating? Check out what 5,639 people have written so far, and share your own experience. 14-10-2017 10:40 AM. Reply. Speak to your trader. digital. Ah I see, thanks. Openreach’s performance is therefore critical to ensuring end customers do not receive poor quality broadband services. 3. Yes I know we are customers here but sky also monitor the postings. Edited by. There are now no clean pairs available and there are repetitive call-outs to fix problems. It is likely that the Openreach Engineer will disconnect your extensions to get the line working and raise a charge. My connection quality and overall speeds have been decreasing since the day I went live to the point my download is now 3mbps and upload 0. g. Hi All Long story short, have recently taken out BB and a phone line (didn't have an active landline as cancelled BT one 2 yrs ago) with Virgin, though through BT's line and exchange as no cable in my area. . 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th AugustThese levels are defined by the response times of Openreach engineers to reported faults. This is a 365-day 24/7 service with the ability to log faults. Safety First We’re here to help When to get in touch Broadband not working? Please contact the company that sends you your bill. The ISP did give me a refund of a month's subs over how long it was taking, even though it wasn't their fault. Nothing happened until 11th when BT simply closed. I just need to make this absolutely clear. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. | Read 20,621-20,635 Reviews out of 20,635If you can, gather as much information as possible including any vehicle registration numbers. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. no phone connected) caused the speed to drop (especially uplink 3. All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. Tuesday, Jun 26th, 2018 (8:48 am) - Score 1,592. The fault has now been reported and an engineer visit is 8n place for next Tuesday. moving a line to a new DSLAM port) on Fi. Supposed to have my Internet and phone connected on Tuesday the 1st of November. | Read 20,621-20,635 Reviews out of 20,635If you can, gather as much information as possible including any vehicle registration numbers. Openreach failing to respond or fix fault. sicomplaints@openreach. The third agent said that the Openreach ticket was closed successfully eight days ago and has booked an engineer for tomorrow morning to come to fix the fault. 8. The fibre cabinet is approx 400 metres fro. Openreach Repair Telephone Faults Cost Example: Updated 01/04/13. There may be a connection problem - check your Hub. 8. This is the second time in two months that I’ve had the same (or very similar) fault – the last was reported on 16th May and not resolved until 26th June (with at least 5. For example, a 150 Mbps FTTP service will deliver an average speed of 150 Mbps wherever you are located. The fibre cabinet is approx 400 metres fro. Message 1 of 8 Openreach not fixing my fault? What can I do? Go to solution I placed an order for FTTP back in early September. Here for You –. Openreach Repair Telephone Faults Cost Example: Updated 01/04/13. After a few visits I got an switched on Openreach engineer who checked each section of the line. TelephoneFaults. We are still without fibre broadband and are relying on a 4G SIM Card with vodafone costing us £30 a month until. As in Lytham FY8 ? Sky customers are reporting a few however BT broadband is being crucified. Your hub is connected to the ONT and traffic is flowing between the two. 3 months down the line (no pun intended) , and as luck would have it I checked my bank statement today (Feb 20th 2019) only toOfcom’s 2016 Strategic Review deal with BT set out to resolve all this via an enhanced Duct and Pole Access (DPA) approach. It’s quick and easy to report faults with BT Business broadband, phone line, email and all Cloud Voice services. I'm furious. co. . 14-10-2017 10:40 AM. Ah I see, thanks. 8. I do not need to be my property for the visit. 59 next day, seven days a week, including Public and Bank Holiday. chris6273. Coincidentally, on 17th July another Openreach engineer fixed a neighbour’s line fault and the cynical amongst us might suspect that the engineer just swapped a good line (i. BT will run tests to try and identify the issue. And your postcode. To cut a long story short the internal wiring all seemed fine but I noticed that any unconnected additional extension point (e. 59 next day, Monday to Saturday, excluding Public and Bank. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. Are you seeing slow speeds over WiFi ? Thanks Karl. I have had a nightmare trying to get my broadband and phone services fixed since 17th December 2017 and I have had nothing but mixed messages about the problem. Openreach builds, maintains, and manages the UK’s internet infrastructure, which means it provides connectivity services to 25 million UK homes and businesses. 2. 0800 023 2023. Total Cost: +Vat Depending On how Long it takes and what parts are used Min Visit Charge £130. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). As h1xy said, if a nearby pole was hit by lightning and that’s when your internet went off, the most likely fault is a blown nte/hub. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. Report a fault to fix a problem. Blinking (any) Do you agree with Openreach's 4-star rating? Check out what 5,639 people have written so far, and share your own experience. I have been in contact with BT numerous times to try and get this fixed. No one called. State it is a repeat of a known problem with a long history (I don't think they have access to this type of information unlike the actual support). I've had a 'throttled' broadband service for 2 months now. It seems we are still waiting for Openreach to get round to doing our line some 5 and a half weeks later. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. I pushed Sky to contact Openreach for more info as this wasn't good enough, and they then stated that the forecast for the repair to be completed is the 26th of April. you back about a sales enquiry. So long story short, BT disconnected the house I moved put of, then reconnected it. Well time has told already - My broadband speed is now dropping away and the crackle is back. Openreach have identified that we need a new line put in (very possibly because another engineer took ours for another property) yet they have done nothing to fix the fault, save send 6 engineers to tell us the same. Howdy, Stranger! It looks like you're new here. We have had no broadband for over4 weeks now. The pavement is even marked with where the dig needs to take place. If the existing 10mbps isn't working to standard, you could have a faulty line where Openreach would have to attempt to fix. I'm also surprised that the fault is being treated. How can Openreach just ignore faults on their network?BT aims to fix faults by-Standard: Monday to Friday (excluding Bank and Public Holidays) Monday to Friday 8am to 6pm: 4 Hours* By the end of the second working day after which the fault was reported : Prompt: Monday to Saturday (excluding Bank and Public Holidays) Monday to Saturday 8am to 6pm: 4 Hours* End of the next working day: TotalAbout 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. 2kWp system, SE facing, >1% shading, installed March 2019. Fix broadband problems in my new home. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. Find out more. Fault response within 24 hours; £3. For a phone fault when an engineer completes the job, there's a 2 day retest period where we can 'reject the clear' and pass it back to Openreach for further investigation which I find normally gets another engineer out quicker than. They located a fault out to the line and went directly to this. Tonight’s episode of the BBC ’s popular consumer affairs TV show, Watchdog, took BTOpenreach’s “ promises to keep the nation connected ” to task and heavily criticised the group for failing to fix broadband and phone problems and for not being directly contactable. There are some simple checks you can try to fix your broadband connection issue. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. Get in touch if you'd like us to call. Between now and July 1, 2015, engineers must fix 70 per cent of fault repairs within one to two working days of notification — instead of less than two-thirds today. How to deal with poor workmanship. You can also look at our superfast and ultrafast homeowner guides which have advice on some simple checks you can do. Clear by 23. An. So I called our provided (Sky)If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. Try your Broadband out and see what your speed is. Unhappy with Openreach work? Contact us. BT faces strict new measures to speed up Openreach repairs on its aged copper infrastructure from the start of next month, the UK's communications watchdog said today. It's not. time they may be waiting for an installation or repair. My service is called Fibre 35, it is not FTTP. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. This may be a wifi issue. How long does it take for openreach to fix a fault outside my house I had engineer out today and they it a fault wirer We use cookies on our website. 26th August. Initially I was told the fault was external and would be fixed on Christmas Eve, then I was told that the. Hi beckyh81 I can only apologize for this ongoing issue. Checked local council website they have no application for any road works Tobe carried out on the road upto 23rd March.